Baseline Carpet Care

PROS
-Customer service: On time, constant communication, approachable and friendly. He'll let you know how he intends to clean the carpets and how long it may take.

-Carpet cleaning: Great value for quality cleaning! He's quick but gets the job done! All the stains (vomit & pee pet stains) that we pointed out were removed! He did our 2nd floor living area, stairs, hallway, and downstairs living room in an hour! And even kindly did our entrance rug as a kind gesture.

CONS
-So drying the carpet at the end of the cleaning is not included, but I knew that before hiring him. You have to let it air dry afterward for the entire day. Hard to find cleaners that dry the carpet after cleaning it.

Definitely hiring him again (in fact, I recently messaged him to do my partner's family house).

This company keeps spamming our rental listings with their advertisements and messages. They are going on to our apartment listings online, use the contact us section for prospective renters, only to send a spam sales message. Hugely wasting our leasing agents time.

Note, our business is not even located in the same city.

First time using this service. Was impressed that I was able to make an appointment in just a few days.
The service person was professional and courteous. Even provided a reminder the day before.
The service itself was excellent and quick.
We will use Baseline Carpet Cleaning again.

I cannot BELIEVE how amazing this turned out for us!!!! TAKE MY MONEY!!!! TOM IS SO AWESOME!!!!!!!! Our carpets were riddled with food/beverage/ and pee stains from two very active and messy kids and a dog. I stopped having ppl come over bc it was just so bad and I was embarrassed. Tom was our service guy. He was on time, super professional, friendly and got right to work on our horrendous carpets and area rugs. When my husband and I walked in to look at the carpets our jaws literally dropped from the shocking difference. We are so thankful for this business and the awesome service they provided at a seriously great affordable price.

THEN... I decided it would be a good idea to use plastic bags on my foot to run across the carpet to use the restroom (I'm pregnant so I couldn't hold it) only to find out the grocery bags i used on my feet left red stains all over the freshly cleaned carpets!! Ughhhhhhh. He came right back in and cleaned up my mess while just laughing while I was completely mortified. He had a great attitude about the whole thing. Could not have gotten a better experience. I definitely recommend this company.

Mike came out and lowered the price he originally was going to charge me. He said it was less carpet than he thought so he lowered the price. Mike didn't have to do that, but he did. He gave me an honest assessment of the carpet and was done in about one hour. I felt he was honest and fair. The carpets came out good for old carpet. I highly recommend Baseline Carpet Care.

Fantastic work!!!! Super clean carpet and our couches have very little dog hair! The tech was on time and worked really quickly. Will definitely be calling them again because dogs.

Baseline carpet care does a great job! They're fast and reliable. Thank you Mike for such great service.

Really good job on our sofas. Was able to take out all the stains and give them life again. On time and reliable and great communication. Definitely recommend!!! In the before photos all the dark spots were stains that they were able to take out

Sofas clean and smelling good!! I sent out request for a quote through Yelp to this business and a few others . Baseline responded immediately with a quote to clean my sofas They didnt try to upsale and mickey around with the what ifs and what nots!. Just a straight up price which I believe was fair so I said ok and scheduled. I didn't have to communicate with the others bidding for my business We were set
I called the company and was able to set my appointment Anthony came out a few days later. He did a good on my sofas.. professional ..good attitude.. hard working young man
I would reccomend and most likely will call back in the future

Rating 1 just because he forgot that our scheduled appointment for carpet cleaning. He didn't even pick up his phone. Responded 4 hours after our scheduled appointment.