Services Offered
Verified by Business
Review Highlights
“The Upland Shelter is a great place to adopt your future best friend or little boy or girl...” in 6 reviews
“They went over all of the information with us and we were able to pay the adoption fee that same day and came to pick her up 2 days later.” in 5 reviews
“We (myself, husband and 2 kids) found a couple that appeared perfect to us and the gentleman at the counter (who's name escapes me!) led us in to the visiting room to meet with each individually.” in 2 reviews
Location & Hours
Upland, CA 91786
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Amenities and More
Ask the Community
Q:
I found a new born kitten what animal shelter will take the kitten?
A:
Edgar, we always recommend leaving kittens alone for 24 hours to see if the momma cat comes back. Often she is out hunting for either food, water or another place to take her kitten. If the kitten(s) is still there after that with no visit from… more
Shelley F., Business Manager9 months agoQ:
Hello, I found a dog looks healthy had no collar she looks to be about 1 year or less. Are you guys open admission?
A:
Good Morning, please contact animal control at 909-931-4185, extension #3 and they can provide you with the next steps for found dogs.
Shelley F., Business Manager2 years ago 1 person found this helpful
Recommended Reviews
Overall rating
124 reviews
5 stars
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1 star
- Mar 30, 2024
I am SO glad I came to this animal shelter to adopt! This experience was honestly so good. I went to Rancho's animal shelter to adopt but the dogs I was interested in were no longer there. While the facility did look clean, my goodness, it smelled so bad. So I came to this animal shelter on a whim and the building is so nice. I was helped immediately, everyone was friendly, and I went to go look around at the dogs. I found a dog I was interested in but was on a hold. I was told that once the dog is no longer on the hold, I could call and set up an appointment for a meet and greet. Well, my first time at this shelter was on Wednesday, the dog was no longer on the hold today (Saturday) so I made sure to call and make an appointment for a Meet and Greet. The lady told me she had times available same day and I was able to meet the dog a few hours after making the phone call.
I came in, I was helped promptly. And I got to meet the dog. I asked the worker if I would be able to walk the dog. It was a little misty outside so she gave me a jacket to give the dog and the staff member was with me outside with the dog and she was so friendly. Once I was done, I let the staff member know I wanted to adopt and she let me sit with the dog a little longer while she got the paperwork ready for me.
The fee was not bad at all because it included the adoption fee, vaccines, check up with vet, pet insurance for a month, neuter, and microchip! Once I completed all the paperwork, I was given all the forms in a nice little folder and a bunch of flyers and coupons. I was also given a goody bag and a variety of blankets to choose from. I wish I remembered the lady that helped me because I truly feel like she made this experience extra special. She set up his neuter appointment so I haven't gotten a chance to take him home yet, but I'll be able to after he's neutered. I am really happy with my experience at this animal shelter and I'll definitely be referring friends and family to come adopt here!
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alicia ..Mission Viejo, CA01Apr 10, 2024Do not waste your time here. After spending 10 days waiting for a small dog to be released from "stray hold", and two conversations prior regarding this dog, where I mentioned I did have a child they allowed me to make an appointment to see the dog with my son. Only to be called back and told they were canceling my appointment because I had a child. When asked why they believed this 5 lb dog was not good with children, they did not answer and admitted she had not been around any children they knew of. When I pressed further, they informed me that if they allowed me to adopt her and she bit my child they would be liable. When I asked about signing a release of liability when I adopt the dog, which I assume is common practice, I was told "that's not really how that works". So if you have adopted an animal from the shelter and they are involved in an incident, the shelter is liable?
If this dog wasn't suitable for children, that would have been mentioned upon the first or second conversation had with them, if it was a viable concern.
I was informed when they were canceling my appointment, that again, they agreed to make knowing I had a child, that there were "many people looking to adopt her", yes, I was aware. That is why I did my due diligence and went through all the right channels.
So to conclude: they could not give me a reason as to why this dog wasn't suitable for children. AND they were worried about their liability after adoption?
And if you MUST adopt here, do not mention you have a child.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Shelley F.
Apr 18, 2024
Alicia, I'm sorry you had a negative experience trying to adopt a dog from us. To be clear, we have little interaction with the animals that are on their stray hold period. Those animals don't "belong" to us during this period where we are hoping an owner will come to claim them so while we obviously provide food, a clean kennel, and any required medical care, we do not do any behavior evaluations during that period. For Pasely, I do know the day she was brought into the shelter as a stray, she tried to bite the animal control officer and one of our staff members. Luckily our staff is experienced with "difficult" dogs and were able to safely clean her kennel and provide a necessary medical shavedown of her backside area. The day she became available for adoption, our staff conducted a basic behavior evaluation. Because of her handling challenges, and based on years of experience, we determined that she would be better off in a household without young children. That was to protect any child from being bit if they tried to interact with her in a way that didn't agree with her and to prevent her from being in a position to feel as if she needed to bite. That decision was reinforced by the vet staff at the hospital where she was spayed. When she was picked up, they remarked about her "spicy" personality and agreed that it would be best for her to live in a home without small children. Because of those evaluations, you were contacted to cancel your appointment for a meet-and-greet.
While you might be willing to risk putting your child in a potentially harmful situation, we aren't willing to do that. We also don't appreciate you telling people to lie about having a child in order to adopt. That goes against our adoption policies and is a reckless thing to suggest.
Fredrena S.Ontario, CA023Apr 11, 2024Need help find young bully name Blue. Last seen in the dog park off 4 th and grove.. please leave a review or suggestion where he could be located..Thx
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Shelley F.
Apr 11, 2024
Fredrena, the shelter responsible for that area is Inland Valley Humane Society in Pomona. It also borders the Rancho Cucamonga Animal Care Center. You should check in with both of those organizations. If this dog appears at the Upland Animal Shelter, we'll reach out to you.
1076889Sep 16, 2023Came here for the low cost/free vaccines. I have been to to other places before or even went to the Golden State Human Society which was first come first serve and too much of a wait. Here at the Upland animal shelter, I was able to get an appt. I came in filled out a quick form and then was directed immediately for assistance. I was in and out in less than 10 min. Making an appt was super easy, checking in for the appt was also quick. The vet tech was great and friendly and they were done in a couple of minutes. I really appreciated that the DHPP shot was free. They seem to put out monthly vaccine appt dates and also offer walk-in days. I would highly recommend for anyone to come here if you're looking to keep you pets UTD on their vaccines without breaking the bank. Everyone here was so friendly too and they have a little spot in the corner where they sell pet supplies for quite a bargain!
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doug m.Rancho Cucamonga, CA211120Oct 18, 2023Why are you not open for adoptions? I'm here at 11:00 on a Wednesday. Parking lots full but we can't come in a look to adopt an animal? Beautiful, expensive facility. Seems wrong.
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Shelley F.
Oct 18, 2023
Doug, the shelter public hours are 12-5 PM every day. The hours are posted on the door. We do schedule appointments for meet-and-greets at 11:00 AM and 11:30 AM but that is if you've identified an animal you want to meet with. Otherwise, public walk-through times begin at noon after we are done cleaning the shelter. To see the animals at the shelter online, go to our website: www.friendsofuplandanimalshelter.org, click on "Adopt-a-dog" or "Adopt-a-cat" or "Adopt other". If you want to schedule an appointment with an animal, you can call the shelter at 909-931-4185 option 4 between 11 AM and 5 PM so the staff can check to see if that animal is available.
- Deirdre S.Jurupa Valley, CA0114Sep 22, 2023
I would NOT recommend.
Rude people. I asked them to take back my siamese because I cannot take care of and they refused.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Shelley F.
Sep 22, 2023
Deirdre, I'm sorry if you felt you were treated rudely. We do have a return policy for adopted animals of 7 days. After that, we take in owner surrendered pets on a case-by-case basis. Our first consideration is space and unfortunately right now we are still dealing with "kitten season" where the majority of our kennels are currently full and we still have approximately 60 cats/kittens out to foster but aging up quickly. We just don't have the space to take in owner surrendered cats at this time. We always recommend to people to check with family, friends, neighbors and coworkers first to rehome their pets. Another option is utilizing the Adoptapet.com site using their "rehome" feature. You can also contact rescues, specifically cat rescues, to see if they have space. Rescues, as opposed to shelters that have to accept stray animals, can choose the animals they take in.
Emily J.Santa Barbara, CA1242Dec 1, 2021Honestly surprised to see such horrible reviews for this shelter, since we had such an incredible experience! My husband and I were looking to adopt a dog and had several bad experiences when reaching out to other shelters both nearby and far. We stumbled across Upland Animal shelter and took a risk - jumped in the car to make the drive from Santa Barbara with no appointment, and no high hopes.
We were pleasantly surprised as the adoption team was SO kind and immediately let us walk-in to view the pup we had our eyes on. The facility was clean, large, and a lot different from the other shelters we had visited. The volunteers were super helpful and even let us browse the other pups, just to see if we were interested in any other dogs. We were also able to do a meet and greet on the spot, and right away, we knew our pup was the one! After talking to the volunteers (we later learned was the interview process), filling out some paperwork, we were able to take our pup home the same day.
Even after coming home, Upland Animal Shelter was incredibly helpful with our additional questions, and they even gave us a ton of coupons and guides on how to navigate a new puppy. Thank you Upland Animal Shelter, we are so happy to have little Kona in our lives!
Helpful 2Thanks 0Love this 1Oh no 0- Sam W.Fontana, CA19Sep 27, 2023
Very friendly and happy to help you find a new fur baby. I would highly recommend this shelter.
Helpful 0Thanks 0Love this 1Oh no 0 - Julie B.Upland, CA07Aug 15, 2023
Anytime I've contacted the Upland Animal Shelter I have been treated very professionally. They do everything they can to make every baby feel special! We have gone to them for our lost pets, loose animals to turn in and visits to the vet. They've all been terrific!
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Nenia T.Los Angeles, CA49178Jul 22, 2022The shelter was closed. Despite the signs saying they were open. Try another shelter don't waste your time.
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Shelley F.
Jul 25, 2022
Our public hours are 12 noon to 3:00 PM daily. Unfortunately, the automatic opening feature of the front doors of the shelter is broken. Due to the heat, we keep the doors closed but open them when someone comes to the front. Occasionally the staff might not be at the front desk for a short period of time, but we ask that people wait a couple of minutes and someone will let them in. We have submitted a work order for the doors, but this is a city owned building and we must wait for them to be able to fix it.
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